Our Privacy Policy
This Privacy Policy applies to the services offered by Bluecoat
as ticketing agent for Venues and Presenters. The policy also applies to relevant
business dealings of Bluecoat.
Bluecoat recognises that your privacy is very important to you. Providing your personal information
is an act of trust that we take very seriously. Bluecoat respects the privacy of all our
customers and business contacts, and is committed to safeguarding the personal information which you provide us.
The following Privacy Policy explains our practices in relation to information you provide to us.
As we collect personal information online through http://www.thebluecoat.org.uk/
(our website), this Privacy Policy also outlines our approach to online privacy issues (below).
Bluecoat may from time to time amend, update, or change this Statement. Bluecoat reserves the right to
change its privacy policy at any time and notify you by posting an updated version of the policy on its web site.
Your continued use of the web site indicates that you accept the policy in place at that time. You should check
this page periodically for changes to this Privacy Statement.
Collection of information
In order to provide customers with a quality ticketing service, Bluecoat offers customers
the ability to purchase tickets in several different ways:
Purchasing with credit card over the telephone.
In-person at Bluecoat box office.
Reserving tickets over the phone to be paid for on collection.
Online sales through our website.
These methods of purchase reflect the different ways in which Bluecoat collects personal
information about customers. Collection of personal information will occur at the time you make a purchase
or reservation, or when you register as a member through our website. Personal information will only
be collected by Bluecoat if:
It is necessary for one or more of its functions or activities;
It is collected lawfully and by fair means and not in an unreasonably intrusive manner
It is collected from the individual to whom the information relates (where personal
information about an individual is collected from someone else, reasonable steps will be
taken to ensure that the individual is made aware).
What information is collected, and why?
If you purchase tickets from Bluecoat, we need to collect personal information
about you, including your name, address and telephone number. The main reason we need this
information is so we can contact you in the case of an event cancellation or to notify
change of event details or replacement of lost tickets. We may also need some of this
information in order to process your payment (for example, if you pay by credit card online).
Unless you request otherwise, we will use personal information about you for marketing and
research purposes. You can let us know about this at any time - all you need to do is contact
Bluecoat if you no longer wish to receive marketing material (the contact details
of our Administration/Publicity Officer are outlined below).
Use and Disclosure
Bluecoat does not sell personal information. We may disclose your
personal information to third party contractors and service providers,
such as our bank, who help us operate our business or to provide a service to you. If
Bluecoat provides your personal information to venues or promoters, or engages contractors and
service providers to handle personal information, we require these organisations to agree to
comply with our Privacy Policy, and with strict conditions governing how personal information
is to be handled.
Otherwise, Bluecoat will only disclose personal information if this is required
or permitted by law.
Security of personal information
Bluecoat protects the personal information it collects in a secure database.
Data collected on-line is stored by third party contractors and service providers, such as our
bank. Bluecoat employees are required, as a
condition of their employment, to treat personal information held by Bluecoat as
confidential, and to maintain the confidentiality of that personal information.
Anonymity
Where it is lawful and practicable to do so, customers may transact with Bluecoat
without providing personal information. Customers wishing to purchase without providing personal
information can make a cash transaction at Bluecoat box office. However, if we do not
collect personal information about you at the point of sale, we will not be able to contact you
in the case of an event cancellation or venue change, nor advise you of other events that may be
of interest.
Non-customer information
Sometimes, Bluecoat will need to collect personal information about individuals who
are not customers. This will usually arise where we collect the name and business contact details
of a person who is the contact in a government agency or company with whom we deal. Bluecoat's
policy is to only use personal information collected from non-customers for the main business purpose
for which it was collected.
Access and correction
You have a right to seek access to information which Bluecoat holds about you. You also
have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you are an online customer (ie you purchase tickets from our website), you are able
to access or correct the personal information which Bluecoat holds about you -
simply by logging onto our website.
If you are not an on-line customer but would like to seek access to personal information
held about you, please set out your request in writing, including your phone number, and
forward this to our Administration Officer at Bluecoat,
School Lane, Liverpool L1 3BX, United Kingdom.
In the interests of protecting the privacy of individuals about whom we hold personal
information, we will require that you verify your identity by enclosing a copy of a form
of identification such as a current driver's licence or passport with your written request
(this will be returned to you after your identity has been verified).
If you request access to personal information about you, Bluecoat would usually
provide you with a print-out of the relevant personal information from our databases, or if
relevant, with photocopies of information stored in paper files. Ordinarily, Bluecoat
will not charge you for the cost of providing this type of access to these records. However,
if we do propose to charge you, we will advise you of the relevant charge before we provide you
with access.
If you wish to discuss our method of providing access, please contact our Administration Officer
with your query. If you wish to change personal information that is inaccurate or out-of-date,
please contact our Administration Officer with your request for correction. Bluecoat
will consider any requests for access or correction within 28 days.
Online privacy issues
To the extent that this Privacy Policy applies to online privacy issues, it is to be read as
forming part of the terms of use for our website. This clause is intended to provide more information
about privacy for the users of our website. Generally, Bluecoat will handle personal
information collected online consistently with the way that it handles personal information
collected offline. That is, we will use personal information collected online to provide you
with our products and services (eg to process your online purchases), to contact you in the
case of an event cancellation or a change of venue, and if you agree, for Bluecoat's
marketing purposes. If you have purchased tickets for an event online, your contact details may
be provided to the venue where that event is staged or the promoter who has provided the event -
both of whom will act in accordance with the national privacy principals. If you have opted in
to receive newsletters or special offers from Bluecoat you may, in some circumstances,
also receive newsletters or special offers from the venue or promoter. You can change your
preference to receive Bluecoat Special Offers or Newsletters with by contacting our
Administration Officer at any time. If you are contacted by a venue or promoter they will also
provide you with a facility by which you can opt to no longer receive communications. Other matters
specific to Bluecoat's handling of personal information online are set out below.
A. Online collection of personal and non-personal information
As outlined previously, we collect personal information through our website. For example,
Bluecoat will collect personal information online from customers when they subscribe to The
Bluecoat e-Newsletter or purchase through our website.
B. Secure Online Transactions
If you make a purchase through our website, we process your credit card details securely over the
Internet using a 128-bit encrypted, SSL-secured Internet payment security system.
C. Links to other websites
For your convenience and information, our website sometimes contains links to third party websites. When
you access a non-Bluecoat website, please understand that Bluecoat is not responsible
for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Additional privacy information and how to contact Bluecoat.
Bluecoat will make this privacy policy available to anyone who requests it, whether at our offices,
agency offices or by use of our website.
If you feel that Bluecoat is not complying with this Privacy Policy, or if you have other
privacy concerns, please contact our Administration Officer:
E-mail: admin@thebluecoat.org.uk
Tel: 0151 702 5324
Letter or in person: Bluecoat, School Lane,
Liverpool L1 3BX, United Kingdom