John Caldwell

John Caldwell

Founder, Chairman and Chief Evangelist

With a background of 30 years in the IT industry, his own IT services company and a strong personal interest in the Performing Arts when The Court Theatre approached him to join their Board of Trustees he was pleased to be able to bring to their management team some of his experience in Information Technology. He went on to serve on the Board for 12 years, the last 4 as Vice Chairman. When in 1997 they decided to build their own booking system he helped them specify what they were looking for, and then when there was no-one prepared to develop the system, set about co-ordinating a team of developers to make it happen. He has been doing that ever since.

Graham Dowling

Graham Dowling

Managing Director, PatronBase UK

Graham has been involved in theatre since he was 16, either on the stage or behind it. As a result of his love of student theatre at Durham University, Graham decided to pursue a career in the theatre world, gaining experience as a theatre technician, development assistant, theatre administrator and tour manager, before focusing on technology for theatres. Following his time at the Old Vic and Old Vic Tunnels, Graham joined Artifax Software in 2012, initially as a trainer, before taking over as Sales Manager in 2014. After a successful three years there he decided that the time was right to move into the ticketing software world and that PatronBase was the natural choice for him, as the company shared his passion for seeing theatres flourish by using technology effectively.

Charles B Shatzkin

Charles B Shatzkin

President of Global Theater Tech, PatronBase US/CA

Known in the industry as the Man-in-Black Charles is a veteran in theater technology and administration. A few of his career highlights include being a principal fund raiser at the Syracuse Symphony Orchestra, global leadership roles in sales and marketing at both Select Ticketing ( he was key team member in the development of the first live internet ticketing system) and then Tickets.com, Director of International Sales for J.R. Clancy (foremost supplier of theatrical rigging technology), 30 year IATSE technician and sound, lighting and film production credits that number in the hundreds. Charles has a Masters in Public Administration from the Maxwell School at Syracuse University.

Alvaro Sarmiento

Alvaro Sarmiento

Principal PatronBase Spain

PatronBase Spain is run by Alvaro Sarmiento, a professional with over thirty years’ experience in the field of performing arts, including significant roles in the fields of marketing, venue management, production, distribution and exhibition. In recent years his work has focused on the use of technology in cultural management, focusing his activity in ticketing and electronic marketing activities. Álvaro has studied Economics and Hispanic Studies in his native Madrid and has a Masters in Performing Arts Management from New York City as a Fulbright scholar.

David Leek

David Leek

Senior Project Consultant, PatronBase UK

David has over 16 years’ experience of working within the culture and IT sectors. Having worked in cinema and live arts as well as for a large communications company, he has a good understanding of the changing needs of organisations large and small. David spent 10 years as a Box Office Manager and has also held a Digital and Marketing Officer role within theatre, as well as undertaking change management projects. In 2010 David attained his BA (Hons) in Business Management. David joined PatronBase in 2011 and has continued to expand his skills and experience of the product to help PatronBase users get the most out of it for their organisation.

Phill Picton

Phill Picton

Business Development Manager, PatronBase UK

Phill’s interest into the arts started from an early age as a Musician. Specialising in classical Trumpet, Phill graduated with distinction from Royal Welsh College of Music and Drama and still actively plays in various ensembles in his spare time. His passion for music developed into an enthusiasm for other performing arts and in turn inspired a career within the arts sector. Phill has been working at PatronBase since 2012, having worked for a number of years in Ticketing at Wales Millennium Centre, Cardiff.

Rob Walters

Rob Walters

Chief Software Architect

Rob has been writing software since he was 15, and his interest in the Arts started even earlier, splitting his time at school pretty evenly between the theatre and the computer labs. Both interests continued throughout University, where Rob combined a BSc in Computer Science with Knowledge and Information Systems, with a full calendar of involvement backstage in student and not-for-profit shows across Cardiff. Rob’s interests include: – Software development, having started out in Visual Basic and now coding mostly in C# – Artificial intelligence, and the cutting edge of software’s capabilities – Agile software processes, helping software teams be more efficient and get more done – The Arts, in its many forms, especially Arts management, and of course as a regular audience member Working with PatronBase gives Rob the perfect environment to combine his 2 greatest interests